FAQs

faq
He aha kāu mau kumukūʻai?

ʻO ke kumukūʻai e pili ana i ka mea, ke ʻano a me ke ʻano o ka mea hoʻonaninani, e hoʻonui ke ʻano kūikawā i ke kumukūʻai hoʻoili, ʻo ke ʻano maʻamau maʻamau lalo ʻoi aku ke kumukūʻai hoʻokūkū, e hāʻawi mākou i ke kumukūʻai maikaʻi loa e kūpono i kāu mau koi.

Loaʻa iā ʻoe ka helu kauoha liʻiliʻi?

Bamboo collections, minimum quantities will be 2000pcs of each, for PLA collections, minimum quantities will be 12000pcs of each, if you have special request looking in smaller quantities, please contact anna.kat@sustainable-bamboo.com

Hiki iā ʻoe ke hāʻawi i nā palapala pili?

ʻAe, e hāʻawi mākou i ka Invoice, Packing list, Airway Bill, Testing (internal) report e like me nā palapala maʻamau, Country of origin, COC (certificate of confirmity) GSP (Certificate of Origin), MSDS, Voluntary certification support for (Ecocert, Cosmos, ʻO BDIH, Vegan a me nā mea ʻē aʻe) e noi hou ʻia i nā palapala.

He aha ka manawa alakaʻi maʻamau?

No nā laʻana, ʻo ka manawa alakaʻi e pili ana i 7-10days.No ka hana nui, ʻo ka manawa alakaʻi he 45-60 mau lā ma hope o ka loaʻa ʻana o ka uku waihona.E lilo nā manawa alakaʻi i ka wā (1) loaʻa iā mākou kāu waihona, a (2) loaʻa iā mākou kāu huahana apono hope loa.Inā ʻaʻole hana kā mākou manawa alakaʻi me kāu palena manawa, e ʻoluʻolu e hele i kāu mau koi me kā mākou keʻena kūʻai.Ma nā hihia a pau e ho'āʻo mākou e hoʻokō i kāu mau pono.

He aha nā ʻano hana uku āu e ʻae ai?

You can make the payment to our bank account,  regularly we do 50% deposit, 50% balance before delivery. If for special required, please reach to anna.kat@sustainable-bamboo.com.

He aha ka palapala hoʻokō huahana?

Hoʻopaʻa mākou i kā mākou mau mea a me nā hana.No ka hōʻoia ʻana i kā mākou ʻoihana hoʻāʻo a me ka mana hana, hāʻawi pū mākou i kahi hui lawelawe ma hope o ke kūʻai aku e nānā i ke kūlana ma hope o ke kūʻai aku ʻana o nā huahana i mea e hōʻoiaʻiʻo ai i kāu lawelawe pilikia ʻole mai ka hoʻomaka ʻana o kā mākou hui ʻana i nā huahana 'hope-kūʻai. .

Ke hōʻoiaʻiʻo nei ʻoe i ka lawe ʻana i nā huahana palekana a palekana?

ʻAe, hoʻohana mau mākou i ka pallete packing maʻamau e hoʻopaʻa i kā mākou ʻano o nā huahana, e hōʻoia i loko o ka ʻeke palekana.Hoʻohana pū mākou i ka pahu wela mau no kekahi mau huahana kūikawā e like me PLA e hōʻoia i ka mālama ʻana i ka maikaʻi ma hope o ka lawe ʻana i ka manawa lōʻihi.